Privacy Policy
Last Update: 28th February 2023.
We respect your privacy. We want to make sure you are fully informed about the type, method and legal basis of collecting your personal data, as well as about your rights and the way you can protect them.
This Privacy policy, together with the General Terms and Conditions and Cookie Notice available on our website, sets a legal frame on which we will process any personal data we collect from you or that you provide to us.
We encourage you to read the text below carefully to understand how we treat your personal data.
By visiting and opening an account on our website, you accept and agree to your personal data being collected and processed by us, in accordance with the procedures and rules described within this Policy.
For any question regarding this Private policy, your rights, procedures, etc. you can contact us via our official email visible on the bottom of this Policy.
INFORMATION WE COLLECT ABOUT YOU
We will collect and process the following data about:
• Identity information includes first name, maiden name, last name, username, and optional (marital status, title, date of birth, gender, employment and occupation status)
• Contact information includes residential address, email address and telephone numbers.
• Financial information MAY include information about your salary and assets, information about the sources of funds used to make a deposit with us, information about your bank account, payment card or payment account, information contained in any bank statement, payment slips and similar documentation collected for the purpose of getting to know the user (KYC).
• Transaction data includes details of deposits and withdrawals, play and other details of games you have played on our websites.
• Technical data includes your Internet Protocol (IP) address, your login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage data includes information about how you use our website, products and services, your username and password (encrypted), games played, login, logout time, game duration, bonuses and promotions taken, responsible gaming and anti-money laundering classification .
• Marketing and communication data includes your preferences in receiving advertisements from us and our third parties and your communication preferences.
Browsers and devices. This may include pseudonymous advertiser identifiers that some advertisers or other third-party advertising platforms choose to share with us. Data processors process personal data in accordance with our written instructions and their activities will be limited to those necessary to help us provide the service to you. We may also receive personal information about you from the brand owner. For purposes of transparency, brands may be owned by entities other than data controllers, and any information obtained through those brands will be available to brand owners to whom we grant access to our platform containing your personal data.
CATEGORIES OF DATA ABOUT YOU THAT WE KEEP
Personal data or personal information means any information about an individual by which that individual can be identified. It does not include data where the identity has been removed (anonymous data). The personal data collected and processed about you can be grouped into the following categories:
• Identity information includes first name, maiden name, last name, username or similar identifier, and optional (marital status, title, date of birth, gender, employment and occupation status)
• Contact information includes residential address, email address and telephone numbers.
• Financial information MAY include information about your salary and assets, information about the sources of funds used to make a deposit with us, as well as information about your bank account, payment card or payment account, including information contained in any bank statement, payment slips and similar documentation collected for the purpose of getting to know the user (KYC).
• Transaction data includes details of deposits and withdrawals, play and other details of games you have played on our websites.
• Technical data includes your Internet Protocol (IP) address, your login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage data includes information about how you use our website, products and services, your username and password (encrypted), games played, login, logout time, game duration, bonuses and promotions taken, responsible gaming and anti-money laundering classification .
As a special category we may also ask you to disclose information concerning your possible Political or government involvement, for the purpose of preventing money laundering and financing terrorism.
USE OF INFORMATION (PURPOSE)
• to fulfil our obligations from contract concluded between you and us;
• to accept and process payment, and process withdrawals;
• to provide you with any possible information you may have question about;
• to share with you out marketing information, specially those concerning our bonuses and • promotions;
• to inform about changes to our service
• to adhere the money laundering regulations;
• to maintain our website and, internal system and operations;
• to monitor any out fraud activities;
• to improve our website;
• to measure or understand the effectiveness of the advertising we offer to you.
CREATION OF A USER ACCOUNT
All information we have about you, regardless of whether you have given it to us, whether we have collected it from you or from third parties, is collected in a single user profile (player account) that we create about you.
LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
In the following, we have presented in the form of a table a description of all the ways in which we plan to use your personal data and on which legal bases we rely. We have also identified what our legitimate interests are where appropriate
| From Place | To Place |
| Opening and managing your account | Necessary for the performance of a contract |
| Processing card and on-line payments relating to our services | Necessary for the performance of a contract |
| Verifying your age and identity. | Necessary to comply with a regulatory obligation and/or internal policies |
| Preventing fraud, cheating and money laundering | Necessary to comply with a regulatory obligation and/or internal policies |
| Monitoring your transactions (deposits, withdrawals, other financial activities on our platform) | Consent |
| Improve our service | Legitimate Interests |
| Enforcing or applying our Terms of Use and other internal policies | Necessary for the performance of a contract and also necessary to comply with a legal or regulatory obligation |
| Technical diagnostics and maintenance | Legitimate Interests |
| Improve our services and customer relations (which may include recording telephones calls) | Legitimate Interests |
| Enabling communications with you | Consent |
| Providing you with any other services or complying with other legal or regulatory obligation | Necessary to comply with a legal or regulatory obligation |
DISCLOSURE OF YOUR INFORMATION
You agree that we have the right to share your personal data with:
• The owner and/or operator of the website in case the website is owned by a third party .
• A platform management system provider;
• With game providers who deliver games to our websites that require such information to enable you to participate in the game and determine the outcome of the game;
• Analytics partners;
• With our banks or providers payment services;
• With any entity for the purpose of responsible gaming;
• With any entity whose purpose is preventing crime;
• In other cases we are obligated to disclose or share your personal information in order to comply with any legal obligation.
WHERE WE STORE YOUR PERSONAL DATA
• All data you provide to us is stored on our secure servers and will be encrypted.
Although we have high standards when it comes to protecting your personal information, we can not guarantee absolute security.
YOUR RIGHTS
Under data protection rules you have certain rights in connection to your personal data.
• Request access to your personal data.
• Request correction of your personal data. You have the right to request correction of incomplete or inaccurate personal data we have collected.
• Request deletion of your personal data. You have the right to request your personal data be deleted, except in cases there may be legal obligations that prohibits us from deleting.
• Objection to the processing of your personal data. You have the right to object to our processing of personal data where we rely on a legitimate interest.
• Request the restriction of the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data (data transfer request). This allows you to request your personal information.
• The right to withdraw consent for direct marketing. You have the right to change your mind at any time about us being able to contact you with direct marketing.
DATA SECURITY
We have in place safeguards to prevent your personal information from being disclosed unintentionally. Only certain categories of people have access to your personal data, and they are all subject to confidentiality.
DATA RETENTION
We must retain any basic information about you that is required by law (such as money laundering or gambling laws).
COOKIES
Our website uses cookies. A cookie is a small file of letters and numbers that we place on your computer. These cookies allow us to distinguish you from other users of our website, which helps us provide you with a good experience when browsing our website and allows us to improve our site.
For more information about cookies, please see our Cookie Notice:
ADVERTISING ON OUR WEBSITE
From time to time, we may place an on-site advertisement using the information you make available to us when you interact with our websites, content or services based on your consent. Direct ads on our site, sometimes called personalised or targeted ads, are shown to you based on information collected through cookies.
You can choose not to receive personalised ads from us. You'll still see ads, but they won't be personalised. Visit your account page to change your advertising settings.
Furthermore, as described in the previous Cookie Notice, you can change the settings in most browsers to notify you when you receive a new cookie and to disable cookies altogether.
ADVERTISING ON THIRD PARTY WEBSITES
We use third parties that collect information about visitors to their applications and websites through their own cookies, web beacons and other technologies related to your online activities in an effort to understand your interests and deliver advertisements tailored to your interests. We buy advertising space on third party Internet sites and our ads may appear when the third party determines that our ad is relevant to your interest based on the data they have collected.
We do not provide any personal information to advertisers or third-party websites that provide our interest-based ads, but they may have collected certain personal information from you through your use of their website (such as articles read, types of ads clicked , etc.) or through data analytics platforms ( such as Google Analytics - for more information see the Cookie Notice) and they can tailor the advertising material published on their websites according to your interests.
Third-party advertisers or advertising companies working on their behalf sometimes use technology to serve our ads. They automatically get your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalise advertising content.
We do not have access to or control over the cookies or other features that advertisers and third-party websites may use, and the information practices of those advertisers and third-party websites are not covered by our Privacy Notice. Contact them directly for more information about their privacy practices.
CHANGES TO OUR PRIVACY POLICY
We will post any future changes to the privacy policy on this page and, if necessary, notify you by email. Please check back often to see updates or changes to our privacy policy. In the event that you do not agree with any changes, we recommend that you contact customer service or otherwise close your account.
NOTICE ABOUT COOKIES
Our website uses cookies. A cookie is a small file of letters and numbers that we place on your computer. These cookies allow us to distinguish you from other users of our website, which helps us provide you with a good experience when browsing our website and allows us to improve our website.
HOW TO CONTROL COOKIES
You can manage the use of cookies through your browser settings. The help function in your preferred browser should provide you with the correct information. Some browsers offer useful cookie guides:
Alternatively, All about Cookies provides advice on this process, further information on cookies and how to manage them.
For more information on cookies, follow this link.
Additionally, Google Analytics provides its own opt-out options:
Note: For some mobile devices, you may need to check your device instructions on how to effectively manage cookies.
HOW TO CONTROL COOKIES
1) Strictly necessary cookies
These cookies are necessary to enable you to navigate the website and use its features, such as accessing secure areas of the website. Please note that strictly necessary cookies cannot be disabled. Blocking these cookies will prevent registration/authentication on the website and will make some content/functions unavailable.
2) Performance cookies
These cookies collect information about how users use the website, for example, which pages users go to most often and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All data collected by these cookies is summarised and therefore anonymous.
3) Functionality cookies
These cookies allow the website to remember selected choices such as your username, language or region and provide enhanced, more personal features. These cookies can also be used to remember changes you've made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have requested, such as watching videos or commenting on a blog. The information these cookies collect can be anonymized and cannot track your browsing activity on other websites.
4) Targeted/advertising cookies
These cookies record your visit, the pages you visited, the games you played, the financial transactions you made and your general behaviours on the website. These cookies are used to deliver ads more relevant to you and your interests. They are also used to limit the number of ad impressions, as well as to measure the effectiveness of an advertising campaign. We will use this information to make our website and the advertising shown to you or received by you more relevant to your interests. For this purpose, we may also share this data with third parties that help us with analytics.
THIRD PARTY COOKIES
Please note that third parties (including, for example, advertising networks and external service providers such as web traffic analysis services) may also use cookies over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
An example of a third party website that may use cookies on our website is our Games suppliers. On our site, we offer games that we download from third parties. Therefore, you may receive a cookie from a third party while playing their games. Furthermore, if you use any of our 'Share' tools to share our content outside of our websites (such as Facebook), you may be sent cookies from those websites.
We do not control the placement of these cookies, so it is recommended that you check the third party's website for more information about their cookies and how to manage them.
COOKIE BEHAVIOR
- Session cookies
Session cookies are created temporarily when the user visits the website. After the user leaves the website/closes the browser, the session cookie is deleted.
- Persistent cookiesA persistent cookie file remains on the user's device and is reactivated when the user visits the website that created the particular cookie. These cookies expire after a certain period (set in the file), or can be removed manually.
We use both session and persistent cookies as indicated in the "Cookies Used" section in the Expiry Time column.
CONTACT
Questions, comments, and requests regarding these privacy policies are welcome and can be sent to the official email address.
We use cookies to ensure proper operation of the website, customization of content and ads, provision of features for social networks and traffic analysis. We share information about how you use our website with social media, advertising and analytics partners.
