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Terms of Service

These Terms and Conditions Apply from 28th February 2023

1. General

By using and/or visiting any section of this website, FreddyVegas.com (referred to in these Terms and Conditions as the "Website"); or by opening an account with the Orange Dawn Technology Limited (as determined by reference to paragraph 2 of the General Terms and Conditions) through the Website, You agree to be bound by:
 - the General Terms and Conditions on this page; and
 - the Privacy Policy; and
 - the Responsible Gambling Policy; and
 - the Casino Bonus Rules; and
 - the SportsBetting Bonus Rules; and
 - all game rules;
 - any terms and conditions of promotions, bonuses and special offers which may be offered on the Website from time to time; and
any additional end user terms and conditions of use which you are required to confirm your agreement to as part of the download and/or installation of any software which You may download in order to be able to use the Website.

You accordingly agree to the use of electronic communications in order to enter into contracts; and you waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law. These Terms and Conditions do not affect your statutory rights.
All of the various terms and conditions in clause 1 shall together be referred to as "the Terms of Use".
Please read the Terms of Use carefully before accepting them. Once you have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in sanction 3 below.
If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of the Website will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
The Terms of Use govern your contract with the relevant company in the Orange Dawn Technology Limited company determined by reference to paragraph 2 below and will come into effect on 28th February 2023.


2. Parties

The Terms of Use shall be agreed between You and FreddyVegas.com when you are using the Website, as identified below.

Freddy Vegas is licensed by the Autonomous Island of Anjouan Gaming Board Union of Comoros Gaming Services on Orange Dawn Technology Limited, L17009/OD issued on 28 February 2023. All rights are reserved. Logos, text and trademarks are protected by copyright.

With the Orange Dawn Technology Limited a company registered in Comoros with a registered company office address at Suite 1098 BP304 Malouzini, Moroni, Union of the Comoros.
For the avoidance of doubt, where You use more than one of the parts of the Website listed above You may enter into the Terms of Use with FreddyVegas.com who shall be generically referred to in these Terms of Use as Orange Dawn Technology Limited as a remote provider of gambling and gaming services.

The Website; the odds and prices contained in it; and its Terms of Use are translated into a number of languages and are therefore intended to be used by the citizens of the relevant countries and other countries which speak those languages.

Orange Dawn Technology Limited
Country: Union of COmoros
Reg no.: 17009
VAT no.: n/a (VAT exempted)
Registered address:  Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros

Licence

References in the Terms of Use to "us", "our" or "we" are references to Orange Dawn Technology Limited company with who you are contracting, as specified above; or, in the case of terms and conditions relating to money held in your account from time to time, to a company which holds such money as trustee; and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Website is in accordance with the Terms of Use.


3. Changes to the Terms of Use

We may need to change the Terms of Use from time to time for commercial reasons; and/or to comply with law or regulations; and/or to comply with instructions, guidance or recommendations from a regulatory body; or for customer service reasons. The most up-to-date Terms of Use can be accessed from the “Terms and Conditions” link in the footer section of the Website. The date on which they will come into force is noted in paragraph 1.6 of these General Terms and Conditions.

Where we wish to make substantial changes to the Terms of Use, we will give You prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we will not give You any notice of such changes, so You are advised to review Terms and Conditions which are available through the “Terms and Conditions” link on the Website on a regular basis.

Where we make changes to the Terms of Use which we wish to notify You of, we will do so by:
 - email (to the email address You have previously supplied us with, if any); and/or
 - a notice on the Website.

If any change is unacceptable to You, You may either cease the Website and/or close Your Account by complying with paragraph 12 of these General Terms and Conditions. Your continued use of any part of the Website after the date on which the Terms of Use are stated to come into effect will be deemed to be Your binding acceptance of the revised Terms of Use, including (for the avoidance of doubt) any additions, removals, substitutions or other changes to the identity of the FreddyVegas in paragraph 2.1 of these General Terms and Conditions, whether or not You have had notice of, or have read, the revised Terms of Use.

We may also change the Terms of Use by notice on the Website, accompanied by an invitation for You to accept the new Terms of Use by clicking "yes", "I accept", checking a 'tick box' or a similar method of confirmation by You. If You provide us with any such confirmation, from that time You are deemed to have accepted, and be bound by, the new Terms of Use.


4. Opening Your Account

To place a bet on the Website, You will need to open an account with FreddyVegas.com ("Your Account").

In order to open Your Account for use with the Website, You can do that by clicking on Join Now on the Website and follow the on-screen instructions.

Your Account will be operated by Orange Dawn Technology Limited company with whom You contract as identified by reference to paragraph 2.1,

When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth; and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details"). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website. 

If You do not wish Your Contact Details to be used by us and our business partners to contact You to inform You with marketing information relating to others of our goods, products or services or those of our business partners, please indicate that this is the case by ticking the relevant box as instructed when You open an account on the Website or by informing Customer Services.

You hereby acknowledge and accept that, by using services at the Website, there is a risk that You may both win and lose money.

Your Account must be registered in your own, correct, name. You may only open one account on this Website and in association with this brand. Any other accounts which You open with us in relation to the Website shall be considered "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and
 - all transactions made from the Duplicate Account will be made void;
 - all stakes or deposits made using that Duplicate Account will be forfeited; and
 - any returns, winnings or bonuses which You have gained or accrued during such time as the Duplicate Account was active will be forfeited by You and may be reclaimed by us, and You will return to us on demand any such funds which have been withdrawn from the Duplicate Account


5. Verification of Your Identity: Money Laundering Requirements

You warrant that:
 - You are at least 18 years of age, or any higher age required by laws that apply to you (the “Legal Age”). When opening an account, you will be required to confirm that you are the Legal Age.
 - the name and address You supplied when opening Your Account are correct; and

 - You are the rightful owner of the money which You at any time deposit in Your Account.By agreeing to the Terms of Use You authorize us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). You agree that from time to time, upon our request, You may be required to provide additional details in respect of any of such information You have provided us, of any deposits which You have made into Your Account.

Should You fail to respond to the verification check request in the reasonable time frame, your FreddyVegas.com account will be suspended and you will have no access to your account until your account is verified. If your account remains inactive for 2 years, it will be deemed dormant and any funds in balance will be donated to Gamcare charity or added to assimilated funds for future consideration.

Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You any problems, please contact Customer Services.

In certain circumstances, we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. If You do not or cannot provide us with such information then we may suspend Your Account until You provide us with such information, and/or permanently close Your Account.

It may be an offense for persons under the Legal Age to make use of the Website. If we are unable to confirm that You are the Legal Age then we may suspend Your Account until we can confirm that you are the Legal Age. If You are subsequently proven to have been under the Legal Age at the time You made any gambling or gaming transactions with Us, then:

Your Account will be closed; and
 - all transactions made while You were underage will be made void; and
 - any stakes for bets made while You were underage will be void; and
 - any winnings which You have accrued during such time when You were underage will be forfeited and You will return to us on demand any such funds which have been withdrawn from Your Account.


6. Username: Password, PIN and Customer Information

After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else. All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorized by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else.

If You have lost or forgotten Your Account details please contact us immediately for a replacement through Customer Services, details of which can be found in the 'Help' section [link of the Help section] of the Website.


7. Deposits and Withdrawals from Your Account

If You wish to participate in betting using the Website, You must deposit money into Your Account. Such money may then be used by You to place bets or play games. Further details on how to deposit, withdraw and transfer funds can be found in the Help section of the Website.

You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit.

Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or in any way protected by any deposit or banking insurance system or by any other similar insurance system. Any money deposited with us in Your Account shall not attract any interest. Money deposited with us is held under a normal bank account and/or escrow account in the name of FreddyVegas, which holds the money in the account on trust for You and other persons entitled. As such, in the event of our insolvency, You would be entitled to claim any money held on trust for You in such an account, but You would have no protection under any statutory deposit guarantee scheme.

We may at any time set off any positive balance on Your Account against any amount owed by You to FreddyVegas.com, including (without limitation) where we re-settle any bets or wagers.

You are responsible for reporting any of Your winnings and losses if such reporting is required by Your local law or tax or other authorities.

You can set a deposit limit on Your Account in one (1) day. This limit cannot be increased without giving us twenty-four (24) hours' notice of Your wish to increase Your deposit limit and only when twenty-four (24) hours have elapsed from Your request for such an increase will the increase apply. For details of how to set up a deposit limit please contact Customer Service. 

Subject to paragraph 14 (Closure of Your Account; etc), You may request withdrawal of funds from Your Account at any time provided that:
 - all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise canceled;
 - any Checks referred to in paragraph 5 above have been completed by us to our satisfaction. For this purpose, we will further be entitled, at our sole discretion, to require that You provide us with, and You agree to do so, a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references; and
 - You have complied with any other relevant withdrawal conditions in respect of, and can be found on, the relevant Website.

On any Withdrawal approved by us, and provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You following paragraph 7.7 (fewer charges incurred or any required amount from Your Withdrawal to comply with any applicable law).

We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer. Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You.

For the avoidance of doubt, all withdrawals are subject to the provisions of paragraph 5.2 regarding the Checks carried out by us.

We will hold money in the deposit account and/or escrow account referred to in paragraph 7.3 as trustee for You and not as your banker or debtor. Therefore, we will deal with your money as a trustee, and no such provision shall create or give rise to any obligation on the part of FreddyVegas.com to repay money to You as Your debtor.

If a Player's transaction is canceled for any reason, the Player may be eligible for a refund. Refund requests must be made within 24 hours of the canceled transaction. Refunds will be processed within 10 business days of the refund request and will be issued via the original payment method whenever possible.


8. Terms of Credit

We strictly prohibit Players from selling, transferring and/or acquiring Accounts to or from other Players.

The processing and opening of an Account is only granted to individuals of Legal Age and is prohibited to residents of the USA as well as residents of any other country wherein laws prohibit said accounts. It is the Player’s responsibility to know whether the processing and opening of an Account is allowed within their jurisdiction. You are aware that the right to access and use the Website or Services and any products there offered, may be considered illegal in certain countries. You are solely responsible in determining whether Your accessing and using our Website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside or make use of the Services. 


9. Explanation of Fees

FreddyVegas.com will close accounts and retain assimilated funds if:

 - A customer’s identity remains unverified after one (1) year and all reasonable efforts to contact the customer have been worn out;

 - A customer’s account has been closed after an unsuccessful appeal to Comoros Anjouan Offshore Finance Authority against an illegal or fraudulent act against FreddyVegas.com or;

 - A customer account has been inactive and all reasonable efforts to contact the customer have been worn out in the following 12 months, the account will then become dormant and the funds deemed assimilated;


10. Legal Use of the Website

Access to or use of the Website or any of the products offered via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal. We make no representation or warranty concerning the legality or of the access to and use of the Website, and the making of deposits or receipt of winning from Your Account. The Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.

It is Your responsibility to determine the law that applies in the jurisdiction in which You are present. You warrant and agree that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website.


11. Placing Your Bet on the Website

To participate in betting or gaming using the Website, you should login and deposit money into Your Account.

Any stake you place with us does not attract any tax, including VAT. All transactions through the Website will be concluded in the language of the version of the Website from which you placed your transaction.

It is Your responsibility to ensure that the details of any transaction that You place are correct. Your transaction history can be accessed by you through our Customer Services team.

We reserve the right to refuse the whole or part of any transaction requested by You via the Website at any time in our sole discretion or where You have breached the Terms of Use. No transaction is accepted by us until we have confirmed to You via on-screen prompts that it has been accepted. If You do not receive a confirmation that Your transaction has been accepted, it may not have been accepted successfully by us. If You are in any doubt, You should contact Customer Services.

Once such confirmation has been given by us, You cannot cancel the transaction unless we agree otherwise.

We may cancel or amend a transaction in accordance with the provisions of paragraph 13 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 20 (Errors or Omissions).


12. Remote Gaming or Betting

When You are betting or gaming via an electronic form of communication You should be aware of the following scenarios:

1. In relation to Your use of the Website for the placing of bets or playing games:
 - You may be using a connection or equipment which is slower than equipment used by others and this may affect Your performance in time critical events offered on the Website;
 - You may encounter system flaws, errors or service interruption which will be dealt with following paragraph 19 (IT Failure);
 - The rules for each event or game offered via the Website are available and should be considered by You before use of the products offered via the Website; and
 - in games offered via the Website which benefit from more players or greater liquidity we may deploy electronic players (known as robots, and whose usernames will be "bot") who are pre-programmed to play and join in with the game in order to assist the liquidity or the number of players gaming; and

2. Concerning Your use of the Website, if You are betting on an "in running" event, You may not at any relevant time be able to see or otherwise be provided with the most up to date information about the relevant event.


13. Collusion, Cheating, Fraud and Criminal Activity

If You suspect a person is colluding, cheating or undertaking a fraudulent activity, You shall as soon as reasonably practicable report it to Customer Service.

You agree that You shall not participate in or be connected with any form of collusion, cheating or fraudulent practice, or otherwise any other criminal activity, in connection with Your access to or use of the Website. Any breach of this paragraph will be a material breach of the Terms of Use.

If:
 - We have reasonable grounds to believe that:

  •      You have participated in or have been connected with any form of collusion, cheating, unfair or fraudulent practice, or otherwise any other criminal activity; or

  •      You have, in relation to any bet placed or game played, gained an unfair advantage over us or any other person participating in the relevant game; or

  •      a game in which You participated included the use of collusive or fraudulent practice, or any cheating; or

 - We become aware that You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of collusion, cheating or fraud (including in relation to charge-backs), or otherwise any criminal or otherwise improper activity; or
 - We become aware that You have "charged back" or denied any of the purchases or deposits that You made to Your Account; or
 - You become bankrupt or suffered analogous proceedings anywhere in the world, then we shall have the right to suspend Your Account for an indefinite period of time; and/or withhold the whole or part of balance of Your Account; and/or close Your Account and terminate the Terms of Use; and/or recover from Your Account the amount of any pay-outs, bonuses or winnings which have been affected by the event(s) contemplated in paragraph 11 (inclusive) above.
 - For the purposes of paragraph 11:

  •     the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time;

  •     a "fraudulent practice" shall include the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;

  •     a "criminal activity" shall include money laundering and any other offense defined under the Laws of Comoros and other jurisdictions in which we provide our services; and

  •     an "unfair advantage" shall include the exploitation of a fault, loophole or error in our software (including a game); the use of automated players; or the exploitation by You of an 'Error' as defined in paragraph 20.1.

 - Where we exercise our rights under paragraph 11 pursuant to the ground in paragraph 11, we undertake to investigate the grounds for our belief (which may be after we have initially suspended Your Account or withheld the balance of Your Account, as the case may be) in accordance with our usual practices and to our satisfaction, and that we shall complete such investigations in a timely manner. We undertake that we will use all reasonable efforts to ensure that, while complying with our regulatory and other legal obligations, we exercise our rights in this paragraph in a manner which is fair to You and all our customers.
 - We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and any suspected unlawful, fraudulent or improper activity, and You agree to fully cooperate with us to investigate any such activity.


14. Closure of Your Account; Termination of the Terms Of Use Closure and Termination By You

Closure and Termination By You

You are entitled to close Your Account and terminate the Terms of Use with not less than 24 hours' notice to us at any time, provided that Your Account does not show a balance is due to us, by contacting us by any of the contact details in paragraph 6.2, in each case clearly:
 - indicating Your wish to close Your Account; and
 - stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the site.

We will respond to Your request, confirming the closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us.

The Terms of Use shall terminate with effect from the date on which the closure of Your Account takes effect. When You request closure of Your Account, you will need to request a return any outstanding balance in Your Account to You, by using the withdrawal option, if those funds are not being withheld by pursuant to paragraph 13 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 22 (Breach of the Terms of Use) of these General Terms and Conditions.

In certain circumstances we may be able to reopen Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of such re-opening; and any prior entitlements (including, but not limited, to bonuses or contingent winnings) will no longer be valid.

Closure and Termination By Us

If Your Account remains inactive for a continuous period of six (6) months or more, we may close or suspend Your Account without notice. In this event, the Terms of Use will be terminated automatically from the date on which such termination takes effect.

We are entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us, other than where such closure and termination is made according to paragraph 13 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 22 (Breach of the Terms of Use) of these General Terms and Conditions, as soon as reasonably possible following a withdrawal request by You, we will return the balance of Your Account.

Where we close Your Account and terminate the Terms of Use pursuant paragraphs 13 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 22 (Breach of the Terms of Use) of these General Terms and Conditions, the balance of Your Account will be non-refundable and deemed to be forfeited. Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 13 or 22 of these General Terms and Conditions, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way.

The following paragraphs shall survive any termination of the Terms of Use: 13, 21, 22, 23, 24, 27, 28, 29, 30, 31 and 32 and any other paragraphs which are required for interpretation; together with any relevant sections of the Bonus Betting Rules and the Privacy Policy.

We will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time while we have suspended it, or after the date on which it has been closed (whether by us under the Terms of Use, or in response to Your request).


15. Access To, and Use of the Website

You are solely responsible for the supply and maintenance of all computer equipment and telecommunications networks and internet access services that You need to use in order to access the Website. 

You shall not corrupt the Website, flood the Website with information to cause the Website to not function, nor use any features which may affect the function of the Website in any way (for example releasing or propagating viruses, worms, logic bombs or similar). Any multiple submissions or "spam" are strictly prohibited. You must not interfere or corrupt, remove or otherwise alter in any way, any information in any form included on the Website.

You shall use the Website for personal entertainment only and shall not be allowed to provide access to or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.

For various legal and commercial reasons, we reserve the right to restrict access to certain parts of the Website, in respect of customers who are based in certain jurisdictions.

You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and all relevant suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees) caused, that may arise as a result of or in connection with:
 - access and use of the Website by You or by someone else using Your Username and Password; and/or
 - breach by You of any of the terms and provisions of these Terms of Use.


16. Betting and Gaming Terms

There are numerous expressions used in the betting and gaming industry. Where appropriate, a dictionary explaining the meaning of commonly-used betting and gaming expressions is available through the 'Help' pages in the Website. If You have any doubt as to the meaning of any expression, You should look up its meaning in the dictionary in the relevant 'help' section relating to the event or game You are betting or gaming on. If You are still in any doubt You should contact Customer Services and should not place any bet or game on any event until its meaning is understood to Your satisfaction. We cannot accept any responsibility if You place a bet or game via the products offered on the Website in circumstances where You do not understand any of the terms relating to the bet or game.


17. Alteration of the Website


We are entitled, in our absolute discretion, to alter or amend any product offered via the Website at any time for the purpose of ensuring the ongoing provision of the Website and may alter prices offered via the products offered via the Website where such alterations do not affect games and/or bets already in progress. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the products offered via it.


18. Software

It may be necessary to provide You with software ("Software") provided by third parties to enable You to use the products offered via the Website.

In such circumstances, You may be required to enter into end user terms and conditions of use in respect of such Software with such third party (a "Third Party Software Agreement") in order to make use of such Software. In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail.

You shall not interfere with, modify or reverse engineer any software provided to You by us and/or any Third Party or attempt to do so, except as permitted by law.


19. IT Failure

Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem. Where such flaws, faults or errors cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner.

We do not accept any liability whatsoever for IT failures which are caused by the equipment which You or other players are using to access the Website or faults which relate to Your or their internet service provider.


20. Errors or Omissions

A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
 - where we miss-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
 - where we have made a 'palpable error'. A palpable error occurs where:

  •     in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or

  •     in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;

 - where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where 'in-running' bets are accepted) or had already finished (sometimes referred to as 'late bets');
 - where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to 'Related Contingencies'); or
 - where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error (commonly referred to as a 'settlement error'), any such circumstances being referred to as an "Error".

We reserve the right to correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through FreddyVegas.com at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet.

All money which is credited to your Account, or paid to you as a result of an Error shall be deemed to be held by You in trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, If You have money in Your Account we may reclaim these money from Your Account pursuant to paragraph 7.4. We agree that we shall use all reasonable measures to detect any Errors and inform You of them as soon as reasonably possible.

Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by You. You will waive any winnings/losses that result from any such Error.

Where You have used money which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with that money, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall be immediately repaid to us when a demand for payment is made by us to You.


21. Exclusion of Our Liability

Your access to and use of the products offered on the Website is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Website by methods, means or ways not intended by us.

We will provide the Website with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Website, or the products offered on the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.

We (including our parent and subsidiary companies, affiliates, officers, directors, agents and employees) shall not be liable to You in contract, tort (including negligence) or otherwise for any business losses, including but not limited to loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not currently foreseeable by us arising out of the Terms of Use or Your use of the Website.

Your access and use of the products offered on the Website, is at your own risk.


22. Breach of the Terms of Use

You shall compensate us in full for any claims, liabilities, costs, expenses (including any legal fees) and any other charges that may arise as a result of Your breach of the Terms of Use or any breach by You or by any other person using Your Account (whether or not with Your authority) of any laws of any jurisdiction which is applicable to You, or the Website.

Where You are in material breach of the Terms of Use, we reserve the right, but shall not be required, to:
 - Provide You with notice (using Your Contact Details) that You are in breach; requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part; and warning You of our intended action if You do not do so; and/or
 - suspend Your Account so that You are unable to place bets or play games on the Website, for such period as we may determine; and/or
 - close Your Account and terminate these Terms of Use, with or without prior notice from us.

We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.

In addition to any other remedy available, if You materially breach any of the Terms of Use Your winnings will be forfeited. In these circumstances FreddyVegas.com may retain any positive balance then existing on Your Account.

 

23. Intellectual Property Rights

All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under license from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for Your own personal and non-commercial use.

Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever.

No rights whatsoever are granted to use or reproduce any trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.

You must not, nor must You allow any other person to copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of them in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use .

All intellectual property rights in the name "FreddyVegas.com", the logos, designs, trademarks and other distinctive brand features of FreddyVegas.com and any content provided by FreddyVegas.com for inclusion on the Website vest in FreddyVegas.com. You agree not to display or use such logos, designs, trademarks and other distinctive brand features in any manner without our prior written consent.


24. Viruses, Hacking and Other Offences

You shall not misuse the Website by knowingly or negligently introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, the servers on which the Website are stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You may have committed a criminal offense. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.


25. Your Personal Information

All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use and the Privacy Policy.

We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Website. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.

When You use the Website it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences ("Your Personal Information").

By providing us with Your Personal Information, You consent to our processing Your Personal Information:
 - for the purposes set out in the Terms of Use (including the Privacy Policy); and
 - for other purposes where we need to process Your Personal Information for the purposes of operating the Website, including by sharing it with our service providers and agents for these purposes, marketing services and customer services agents. We may also disclose Your Personal Information personal data in order to comply with a legal or regulatory obligation.

We will retain copies of any communications that You send to us in order to maintain accurate records of the information that we have received from You.


26. Use of Cookies on the Website

The Website uses 'cookies' to track Your use of the web and to assist the functionality of the Website. A cookie is a small file of text which is downloaded into Your computer when You access the Website and it allows us to recognise it when You come back to the Website. We use cookies for the operation of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers' experience.

If You object to cookies or want to delete any cookies that are already stored on Your computer, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management software. Further information on deleting or controlling cookies is available within our Privacy Policy .
Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.


27. Complaints and Notices

No claim or dispute regarding the acceptance or settlement of a bet which You have made on the Website will be considered more than 30 days after the date of the original transaction. No claim or dispute in respect of a game which You have played on the Website will be considered more than 12 (twelve) weeks after the date on which the relevant transaction or game play occurs.

If You wish to make a complaint regarding the Website, as a first step You should as soon as reasonably practicable contact Customer Service about Your complaint.

If there is a dispute arising from these Terms of Use which cannot be resolved by Customer Services, it should be referred, prior to taking any other steps, for adjudication by the Comoros Anjouan Offshore Finance Authority by email address: [email protected].

Further information about Comoros Anjouan Offshore Finance Authority can be found by contacting the following email address: [email protected].

Comoros Anjouan Offshore Finance Authority’s decision will be final so long as the full facts are presented by all parties concerned. We are able to provide You with Comoros Anjouan Offshore Finance Authority's postal address on request.

In the event of any dispute, both You and FreddyVegas.com agree that the records of the server shall act as the final authority in determining the outcome of any claim.

When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail). In proving the service of any notice, it will be sufficient to prove in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.


28. Interpretation

The original text of the Terms of Use is in English and any interpretations of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.

In the event that there is any conflict or inconsistency between the terms and conditions which make up Your contract with FreddyVegas.com as identified in paragraphs 1.1 and 1.2, the order of precedence shall be as follows:
 - The terms and conditions relating to promotions, bonuses and special offers referred to in paragraph 1.2.3;
 - The Betting Rules;
 - The game rules referred to in paragraph 1.2.1;
 - The General Terms and Conditions
 - The Privacy Policy; and
 - The end user terms and conditions of use referred to in paragraph 1.2.4.


29. Transfer of Rights and Obligations

We reserve the right to transfer, assign, sublicense or pledge the Terms of Use, in whole or in part, without Your consent, to any person without prior notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to You. 

You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.


30. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that are caused by events outside of our reasonable control (a "Force Majeure Event").

Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable efforts to bring the Force Majeure Event to a closure or to find a solution by which our obligations may be performed despite the Force Majeure Event.


31. Waiver

If we fail to insist upon the strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 25 (Complaints and Notices) above.


32. Severability

If any part of the Terms of Use is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, FreddyVegas.com original intent.


33. Entire Agreement

The Terms of Use and any document expressly referred to in them represent the entire agreement between You and FreddyVegas.com and supersede any prior agreement, understanding or arrangement between You and Us, whether verbally or in writing.

We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.

Neither party shall have any remedy in respect of any untrue statement made by the other, whether verbally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in the Terms of Use.


34. Law and Jurisdiction

If You are playing with FreddyVegas.com, the Terms of Use shall be governed by and interpreted in accordance with the laws of Comoros.


35. Responsible Gaming/Gambling

For those customers who wish to restrict their gambling, we provide a voluntary self exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six (6) months. You can ask that the restriction lasts for a period of up to five (5) years.

If You require any information relating to this facility please speak to Customer Services.

We will use our reasonable endeavors to ensure compliance with self exclusion. However You accept that we have no responsibility or liability whatsoever if You continue gambling and/or seek to use the Website and we fail to recognise or determine that You have requested self exclusion in circumstances which are beyond our reasonable control. 

The National Association for Gambling Care Educational Resources and Training (GAMCARE) provides information, advice and counseling to individuals, their family and friends who have concerns about problem gambling. You may however go on-line and visit their website www.gamcare.org.uk and seek advice.

FreddyVegas.com is committed to supporting Responsible Gambling initiatives.


36. Links

Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express permission.


37. Contacting Us

FreddyVegas.com can be contacted at the addresses given in paragraph 2.1 above, via email ([email protected]) or through our support page.